To make an exchange is simple, the customer will have 30 consecutive days after receipt, as long as the item is in perfect condition.
You should inform us by email contacto@estampaco.pt and describe the reason for us to have the possibility to understand what happened. After authorizing via email, you can send us the article via postage collect to the following address, Empresarial Parque Empresarial Vialonga-Granja, Porta 35, Casal do Bagulho - Granja de Alpriate, 2625-607, Vialonga, Lisbon, Portugal < / u>, that we will assume the postage costs.
Then, after evaluating the conditions of the article and approved, you will have the total amount as a balance in our online store and can use it in any other article. To finalize the exchange process, the customer must choose another product and in the payment step, he must choose Bank Transfer where he does not need to pay anything for that purchase, because then he will be using the balance generated due to the exchange and must also send us via email o new order number so that we can identify the exchange and thus send the new item.
Within 14 days after receiving the item, the customer can cancel his purchase, according to the consumer law. We will refund the full amount and you will not need to justify it. You only have to pay the delivery charge to return the item to the following address, Empresarial Parque Empresarial Vialonga-Granja, Porta 35, Casal do Bagulho - Granja de Alpriate, 2625-607, Vialonga, Lisbon, Portugal .
When the customer buys a personalized item according to its guidelines, then in that case the customer will not be able to cancel the purchase, as we understand that the item has been personalized to measure and according to their choices.
More details about the Cancellation / Repentance law click here .
📚 Know about Consumer Laws, click here .
Last revised on April 28, 2019.
